Leading and Managing Teams
In this course you will examine the ways you can lead and manage teams effectively
even when you may not have direct authority over team members. Understand hierarchies
and team dynamics. Know when and when not to use teams. Learn how to align teams
with organizational goals, manage expectations, communicate, and close out a team
Managing and Resolving Conflict
Develop effective conflict management skills by learning how and when conflicts
arise, and identifying approaches to manage conflicts with subordinates, peers and
supervisors. Know how to engender good will and develop win-win conflict management
tactics. Identify interpersonal relationship styles and create conflict resolution
strategies that align with individual and organizational goals.
Managing Individual Performance
Explore the roles and responsibilities of supervisors and managers in developing,
monitoring and managing individual performance standards. Topics include motivation,
goal setting, supervisory excellence, communication skills, reviewing and managing
performance, reward systems, continuous process improvement, situational leadership
and aligning performance expectations with your organization’s mission, vision and
Organizational Change Management
Identify when, how and why organizational change occurs. Create approaches to manage
change by using intervention strategies, creating buy-in, communicating in a productive
and positive manner, identifying the sequence of change and managing resistance.
Learn to leverage opportunities for change in response to opportunities for growth.
Organizational Leadership Principles and Practice
Explore organizational leadership roles – visionary, manager, director, change agent,
supervisor, coach and mentor. Identify how leadership styles influence the direction
of the organization. Develop an appreciation for how leaders affect day-to-day operations.
Examine how effective leaders communicate operational, tactical, strategic and managerial